Solution:

• This error message usually indicates that your network or internet service provider is having a temporary issue.  Please disconnect from the internet and try to reestablish a new connection.  If you still have an issue connecting to the FX Trading Station please contact technical support at 888-50-FOREX or techsupport@fxcm.com

Solution:

• Please contact technical support at 888-50-FOREX or via techsupport@fxcm.com for additional trouble shooting.

Solution:

• Launch FX Trading Station and bring to login screen.
• Open MICROSOFT INTERNET EXPLORER. (Must be Version 6.0 or Higher)
• Bring up the following url: http://www.fxcorporate.com/Hosts.jsp (Case Sensitive)
• Login to the Trading station with this page up.

Solution:

• Check MS Internet Explorer’s connection to: www.FXCM.com and www.DailyFX.com
• Reset computer and internet connection by powering both the computer and modem off then back on.
• Check the connection URL in the Trade station:
  • At the Login screen of the Trade Station, click SETTINGS
  • Highlight the connection (Real or Demo)
  • Click EDIT
  • Verify and change if necessary:
  • URL: http://www.fxcorporate.com
  • Use secure connection is NOT checked

Solution:

• This is caused when you have downloaded an older plug-in with the new FX Trading Station II or vice versa. To correct this issue please download the latest version of the FX Trading Station and plug-ins at the links below.
• FX Trading Station: http://www.fxcorporate.com/FXCM/FXTS2Install.EXE
• MarketScope Charts: http://www.fxcorporate.com/FXCM/FXChartInstall.EXE

Solution:

• The error message that you have received indicates that you have some traces of an older version of the trading station within your operating system registry. Below are some steps that should help you fix the problem.
• This process involves deleting a key from your registry. For your convenience please follow the pictured tutorial:  http://www.fxpowercourse.com/techsupport/regedit.htm
• If you are at all uncomfortable with this process, please contact us directly for assistance.

Solution:

• This is mostly caused by using an old version on the Microsoft Windows operating system.  FXCM Recommends that upgrading to Windows 2000 or above (i.e Windows XP) since this is an operating system issue.  If this is not possible contact techsupport@fxcm.com for alternative options.

Solution:
Live Account: 

• This error is generated when a read-only account attempts to place a trade.  For Live accounts, your account is being managed per your request. If you would like to change to a self traded account please contact Sales.

Demo Account:

• You received this error message because you registered for an options demo account and are attempting to place a trade on the regular trading station.  Option demo accounts are not able to trade spot FX.  However, if you would like a demo account that will enable you to trade both options and spot forex please register for a new demo account below. 

100K - http://www.fxcm.com/open-free-100k.jsp
Mini - http://www.fxcm.com/open-free-mini.jsp

Solution:

• Please contact technical support at 888-50-FOREX or via techsupport@fxcm.com for additional trouble shooting.

Solution:

• Please turn off all popup blockers or try holding down the “Ctrl” button while attempting to run the report. If the problem persists try running the report from www.myfxcm.com

Solution:

• Please make sure once you click on the REPORT button to then select your account number from the drop down list in the “Report Parameters” window. The “Report Parameters” window likely is defaulting to no account number which is causing the issue.

Solution:

• The error message that you have received indicates that you have some traces of an older version of the trading station within your operating system registry. Below are some steps that should help you fix the problem.
• This process involves deleting a key from your registry. For your convenience please follow the pictured tutorial:  http://www.fxpowercourse.com/techsupport/regedit.htm
• If you are at all uncomfortable with this process, please contact us directly for assistance.

Solution:

• The error message that you have received indicates that you have some traces of an older version of the trading station within your operating system registry. Below are some steps that should help you fix the problem.
• This process involves deleting a key from your registry. For your convenience please follow the pictured tutorial:  http://www.fxpowercourse.com/techsupport/regedit.htm
• If you are at all uncomfortable with this process, please contact us directly for assistance.

Solution:

• There has recently been an update to the FX Trading Station however it seems that you have not received all files from this update. To correct this please install the most recent version of the FX Trading Station from the link below. There is no need to remove your existing FX Trading Station. If the problem persists please contact FXCM’s Technical support.
• FX Trading Station: http://www.fxcm.com/software-download.jsp

Solution:

• Please contact technical support at 888-50-FOREX or via techsupport@fxcm.com for additional trouble shooting.

Solution:

• Please contact technical support at 888-50-FOREX or via techsupport@fxcm.com for additional trouble shooting.