Solution:

• First check to see if you are connecting from a corporate network.  If you are on a corporate network you will need to contact your companies Network Administrator to provide you access since it is likely that your companies firewall is restricting access to our server.
• If this is the first time you are attempting to connect from this specific computer please check to see if you have a firewall. If so please go to the bottom of this page to configure your fire wall to provide the FX Trading Station II access:
  • McAfee Configuration:
    http://www.fxpowercourse.com/techsupport/McAfeeFirewallConfiguration.htm
  • Norton Configuration:
    http://www.fxpowercourse.com/techsupport/NortonFirewallConfiguration.htm
  • Zone Alarm Configuration:
    http://www.fxpowercourse.com/techsupport/Zone%20Alarm%20firewall%20configuration.htm
  • AVG Configuration:
    http://www.fxpowercourse.com/techsupport/AVG%20Firewall.htm
  • Nvidia Configuration:
    http://www.fxpowercourse.com/techsupport/nvidiafw.htm

• If you have been able to access the FX Trading Station from this location in the past please check to see if you are having any technical issues with your internet connection.  Please open an Internet Explorer, IE, web browser (must user Internet Explorer and not Firefox) and go to a webpage you have not visited in a long time.  Example: try going to www.bbc.com.  If the website does not appear to load then this is an indication that you are likely having issues with your internet service provider.  If the website loads without delay then please follow the these steps to check your connectivity with our server:  Trace Route:
  http://www.fxpowercourse.com/techsupport/tracert.htm

Solution:

• This is an issue of multiple logins for the same trading account.  For security purposes FXCM trading accounts are set up for single use at a time.  If you are logged into your account on one computer and then attempt to login from a second computer the first account will be logged out.  However you may not loose connection to the trade station on the first computer until you try to add or change something. This is done for the security of the account. 
• If you feel it is necessary to waive this safety feature and understand the risks associated email admin@fxcm.com and request the Multi Session Request and Waiver form.  Fill out and resubmit the form to admin@fxcm.com.

Solution:

• In order to run a report please make sure the Accounts window is open. Simply click SHIFT+W to bring up the default layout.

Solution:
Something has impeded the FX Trading Station from completing an update.  Please contact sales@fxcm.com or techsupport@fxcm.com and request a zip file of the latest version of the FX Trading Station.

Demo Accounts:

• Please make sure the correct user name and password is in each box.
• Make sure everything is lowercase (no capital letters).
• Make sure the Connection field is set to DEMO for demo accounts and not on REAL (for live accounts).
• Do not CUT or PASTE the username or password into the login box. If you did, please re-enter them manually.
• Make sure there are no spaces before or after the user-name and password. To do this, click into each box and hit both the BACKSPACE and DELETE buttons several times. Re-enter the user-name and password according to the above.

Please note that Demo accounts automatically expire after 30 days. If your demo account is 30 days old or if you have misplaced your demo account details please click here to register for a new demo account

• 100K Demo: http://www.fxcm.com/open-free-100k.jsp
• Mini Demo: http://www.fxcm.com/open-free-mini.jsp

Live Accounts:
First please refer to steps 1 through 5 in the Demo account section above. If that does not correct the issue or if you have misplaced or do not recall your live account login details please click on the link below to reset your password: https://www.myfxcm.com/fxma/?plugin=23&ib=FXCM

Solution:
Something has impeded the FX Trading Station from completing an update. Please contact sales@fxcm.com or techsupport@fxcm.com and request a zip file of the latest version of the FX Trading Station.