FX Trading Station Support Portal http://www.tradingstationsupport.com The #1 FOREX Trading Software by FXCM Wed, 05 Mar 2008 20:01:31 +0000 http://wordpress.org/?v=2.0.2 en Details Not Available http://www.tradingstationsupport.com/2007/01/details-not-available/ http://www.tradingstationsupport.com/2007/01/details-not-available/#comments Mon, 29 Jan 2007 22:12:18 +0000 nostrovskiy Common Errors http://tssupport.wwwstage.nydc.fxcorp.prv/2007/01/details-not-available/ Solution:

  • This error message usually indicates that your network or internet service provider is having a temporary issue.  Please disconnect from the internet and try to reestablish a new connection.  If you still have an issue connecting to the FX Trading Station please contact technical support at 888-50-FOREX or techsupport@fxcm.com
]]> http://www.tradingstationsupport.com/2007/01/details-not-available/feed/ Hanging at looking for updates, Connecting or Initializing http://www.tradingstationsupport.com/2007/01/hanging-at-looking-for-updates-connecting-or-initializing/ http://www.tradingstationsupport.com/2007/01/hanging-at-looking-for-updates-connecting-or-initializing/#comments Mon, 29 Jan 2007 22:11:58 +0000 nostrovskiy Common Errors http://tssupport.wwwstage.nydc.fxcorp.prv/2007/01/hanging-at-looking-for-updates-connecting-or-initializing/ Solution:

  • Please contact technical support at 888-50-FOREX or via techsupport@fxcm.com for additional trouble shooting.
]]> http://www.tradingstationsupport.com/2007/01/hanging-at-looking-for-updates-connecting-or-initializing/feed/ The system cannot find the file specified http://www.tradingstationsupport.com/2007/01/the-system-cannot-find-the-file-specified/ http://www.tradingstationsupport.com/2007/01/the-system-cannot-find-the-file-specified/#comments Mon, 29 Jan 2007 22:11:43 +0000 nostrovskiy Common Errors http://tssupport.wwwstage.nydc.fxcorp.prv/2007/01/the-system-cannot-find-the-file-specified/ Solution:

  • Launch FX Trading Station and bring to login screen.
  • Open MICROSOFT INTERNET EXPLORER. (Must be Version 6.0 or Higher)
  • Bring up the following url: http://www.fxcorporate.com/Hosts.jsp (Case Sensitive)
  • Login to the Trading station with this page up.
]]> http://www.tradingstationsupport.com/2007/01/the-system-cannot-find-the-file-specified/feed/ Server name cannot be resolved http://www.tradingstationsupport.com/2007/01/server-name-cannot-be-resolved/ http://www.tradingstationsupport.com/2007/01/server-name-cannot-be-resolved/#comments Mon, 29 Jan 2007 22:11:26 +0000 nostrovskiy Common Errors http://tssupport.wwwstage.nydc.fxcorp.prv/2007/01/server-name-cannot-be-resolved/ Solution:

  • Check MS Internet Explorer’s connection to: www.FXCM.com and www.DailyFX.com
  • Reset computer and internet connection by powering both the computer and modem off then back on.
  • Check the connection URL in the Trade station:
    • At the Login screen of the Trade Station, click SETTINGS
    • Highlight the connection (Real or Demo)
    • Click EDIT
    • Verify and change if necessary:
    • URL: http://www.fxcorporate.com
    • Use secure connection is NOT checked
]]> http://www.tradingstationsupport.com/2007/01/server-name-cannot-be-resolved/feed/ Plugin installation (or find) cannot find trade station http://www.tradingstationsupport.com/2007/01/plugin-installation-or-find-cannot-find-trade-station/ http://www.tradingstationsupport.com/2007/01/plugin-installation-or-find-cannot-find-trade-station/#comments Mon, 29 Jan 2007 22:11:08 +0000 nostrovskiy Common Errors http://tssupport.wwwstage.nydc.fxcorp.prv/2007/01/plugin-installation-or-find-cannot-find-trade-station/ Solution:

]]> http://www.tradingstationsupport.com/2007/01/plugin-installation-or-find-cannot-find-trade-station/feed/ An I/O Error has occurred http://www.tradingstationsupport.com/2007/01/an-io-error-has-occurred/ http://www.tradingstationsupport.com/2007/01/an-io-error-has-occurred/#comments Mon, 29 Jan 2007 22:10:46 +0000 nostrovskiy Common Errors http://tssupport.wwwstage.nydc.fxcorp.prv/2007/01/an-io-error-has-occurred/ Solution:

  • The error message that you have received indicates that you have some traces of an older version of the trading station within your operating system registry. Below are some steps that should help you fix the problem.
  • This process involves deleting a key from your registry. For your convenience please follow the pictured tutorial:  http://www.fxpowercourse.com/techsupport/regedit.htm
  • If you are at all uncomfortable with this process, please contact us directly for assistance.
]]> http://www.tradingstationsupport.com/2007/01/an-io-error-has-occurred/feed/ Missing DLL Error (MSVCP60, mfc42, OLEPRO32) http://www.tradingstationsupport.com/2007/01/missing-dll-error-msvcp60-mfc42-olepro32/ http://www.tradingstationsupport.com/2007/01/missing-dll-error-msvcp60-mfc42-olepro32/#comments Mon, 29 Jan 2007 22:10:27 +0000 nostrovskiy Common Errors http://tssupport.wwwstage.nydc.fxcorp.prv/2007/01/missing-dll-error-msvcp60-mfc42-olepro32/ Solution:

  • This is mostly caused by using an old version on the Microsoft Windows operating system.  FXCM Recommends that upgrading to Windows 2000 or above (i.e Windows XP) since this is an operating system issue.  If this is not possible contact techsupport@fxcm.com for alternative options.
]]> http://www.tradingstationsupport.com/2007/01/missing-dll-error-msvcp60-mfc42-olepro32/feed/ Access Violation http://www.tradingstationsupport.com/2007/01/access-violation/ http://www.tradingstationsupport.com/2007/01/access-violation/#comments Mon, 29 Jan 2007 22:10:09 +0000 nostrovskiy Common Errors http://tssupport.wwwstage.nydc.fxcorp.prv/2007/01/access-violation/ Solution:
Live Account: 

  • This error is generated when a read-only account attempts to place a trade.  For Live accounts, your account is being managed per your request. If you would like to change to a self traded account please contact Sales.

Demo Account:

  • You received this error message because you registered for an options demo account and are attempting to place a trade on the regular trading station.  Option demo accounts are not able to trade spot FX.  However, if you would like a demo account that will enable you to trade both options and spot forex please register for a new demo account below. 

100K - http://www.fxcm.com/open-free-100k.jsp
Mini - http://www.fxcm.com/open-free-mini.jsp

]]> http://www.tradingstationsupport.com/2007/01/access-violation/feed/ Not Correct Host Value http://www.tradingstationsupport.com/2007/01/not-correct-host-value/ http://www.tradingstationsupport.com/2007/01/not-correct-host-value/#comments Mon, 29 Jan 2007 22:08:46 +0000 nostrovskiy Common Errors http://tssupport.wwwstage.nydc.fxcorp.prv/2007/01/not-correct-host-value/ Solution:

  • Please contact technical support at 888-50-FOREX or via techsupport@fxcm.com for additional trouble shooting.
]]> http://www.tradingstationsupport.com/2007/01/not-correct-host-value/feed/ Browser not popping up after clicking “Get Report.” http://www.tradingstationsupport.com/2007/01/browser-not-popping-up-after-clicking-get-report/ http://www.tradingstationsupport.com/2007/01/browser-not-popping-up-after-clicking-get-report/#comments Mon, 29 Jan 2007 22:08:30 +0000 nostrovskiy Common Errors http://tssupport.wwwstage.nydc.fxcorp.prv/2007/01/browser-not-popping-up-after-clicking-get-report/ Solution:

  • Please turn off all popup blockers or try holding down the “Ctrl” button while attempting to run the report. If the problem persists try running the report from www.myfxcm.com
]]> http://www.tradingstationsupport.com/2007/01/browser-not-popping-up-after-clicking-get-report/feed/