http://www.tradingstationsupport.com The #1 FOREX Trading Software by FXCM Wed, 05 Mar 2008 20:01:31 +0000 http://backend.userland.com/rss092 en Solution: This error message usually indicates that your network or internet service provider is having a temporary issue.  Please disconnect from the internet and try to reestablish a new connection.  If you still have an issue connecting to the FX Trading Station please contact technical support at 888-50-FOREX or techsupport@fxcm.com http://www.tradingstationsupport.com/2007/01/details-not-available/ Solution: Please contact technical support at 888-50-FOREX or via techsupport@fxcm.com for additional trouble shooting. http://www.tradingstationsupport.com/2007/01/hanging-at-looking-for-updates-connecting-or-initializing/ Solution: Launch FX Trading Station and bring to login screen. Open MICROSOFT INTERNET EXPLORER. (Must be Version 6.0 or Higher) Bring up the following url: http://www.fxcorporate.com/Hosts.jsp (Case Sensitive) Login to the Trading station with this page up. http://www.tradingstationsupport.com/2007/01/the-system-cannot-find-the-file-specified/ Solution: Check MS Internet Explorer’s connection to: www.FXCM.com and www.DailyFX.com Reset computer and internet connection by powering both the computer and modem off then back on. Check the connection URL in the Trade station: At the Login screen of the Trade Station, click SETTINGS Highlight the connection (Real or Demo) Click EDIT Verify and change if necessary: URL: ... http://www.tradingstationsupport.com/2007/01/server-name-cannot-be-resolved/ Solution: This is caused when you have downloaded an older plug-in with the new FX Trading Station II or vice versa. To correct this issue please download the latest version of the FX Trading Station and plug-ins at the links below. FX Trading Station: http://www.fxcorporate.com/FXCM/FXTS2Install.EXE MarketScope Charts: http://www.fxcorporate.com/FXCM/FXChartInstall.EXE http://www.tradingstationsupport.com/2007/01/plugin-installation-or-find-cannot-find-trade-station/ Solution: The error message that you have received indicates that you have some traces of an older version of the trading station within your operating system registry. Below are some steps that should help you fix the problem. This process involves deleting a key from your registry. For your convenience please follow ... http://www.tradingstationsupport.com/2007/01/an-io-error-has-occurred/ Solution: This is mostly caused by using an old version on the Microsoft Windows operating system.  FXCM Recommends that upgrading to Windows 2000 or above (i.e Windows XP) since this is an operating system issue.  If this is not possible contact techsupport@fxcm.com for alternative options. http://www.tradingstationsupport.com/2007/01/missing-dll-error-msvcp60-mfc42-olepro32/ Solution: Live Account:  This error is generated when a read-only account attempts to place a trade.  For Live accounts, your account is being managed per your request. If you would like to change to a self traded account please contact Sales. Demo Account: You received this error message because you registered for an options ... http://www.tradingstationsupport.com/2007/01/access-violation/ Solution: Please contact technical support at 888-50-FOREX or via techsupport@fxcm.com for additional trouble shooting. http://www.tradingstationsupport.com/2007/01/not-correct-host-value/ Solution: Please turn off all popup blockers or try holding down the “Ctrl” button while attempting to run the report. If the problem persists try running the report from www.myfxcm.com http://www.tradingstationsupport.com/2007/01/browser-not-popping-up-after-clicking-get-report/